Anubis Casino Terms and Conditions

Anubis Casino is run by Novatrix SRL, a company registered in Costa Rica under number 3-102-893958, with its address at Potrero Cerrado, Oreamuno, Cartago. The licence is stated in the footer and in clause 1.1 as "E-gaming license No. 0000002 issued by Tobique Gaming Commission", and the footer links to the validation seal at validate.thetgc.ca. The terms are written in English.

A player must be at least 18 years old, or of the legal age in their jurisdiction if that is higher. Real-money play is closed to residents of a long list of countries in clause 2.4, which includes the United Kingdom, the United States, Canada (New Brunswick and Ontario), the Netherlands, Belgium, Poland, Russia, Ukraine, Israel, Japan and China. Players from Sweden are not eligible for bonuses. Clause 2.1 limits access to people who live where online gambling is legal, and each person is solely responsible for checking the rules in their own region. Clause 3.3 adds that games from some studios are restricted in Australia.

Every page of the official site also shows a notice asking visitors to confirm that they are accessing it outside of Australia, with Accept and Decline buttons.

The terms allow one account per person, household, IP address and device. Using a VPN to get around geographic restrictions is prohibited. Before a withdrawal the casino checks identity with documents, and the check may include a phone call and a video call. The withdrawal stays pending until the player is verified, and the player has two weeks to respond to a request. Bitcoin players pass ID verification before their first deposit.

Each account has a Security tab with two-factor authentication through an authenticator app, a password change and a list of past sessions.

Crypto payments are valued at the Coinbase Converter rate at the moment of the transaction, and the casino does not exchange crypto for fiat. There is no upper limit on crypto deposits, so a player who wants a self-set limit should use a non-crypto method.

A deposit must come from a payment account in the player’s own name. For a third-party deposit the winnings are confiscated and the money goes back to its owner. Funds appear after the payment institution confirms the payment. If a deposit is declined or charged back, the winnings made with it are void.

The terms set the minimum withdrawal at 20 EUR (for crypto, the equivalent of 20 EUR at the time of the request). The maximum depends on the method, and a large amount may be split into instalments. The casino may choose another method for a payout, and the bank that issued a card can still block it.

A refund request must reach support within 24 hours of a legitimate transaction. A claim of unauthorised access to the account must be made within 30 calendar days of finding out. Bonuses and winnings are deducted before a refund, and the payout typically takes 5-7 banking days from approval. Support asks for a photo ID, a photo of the payment method and proof of address.

A wager or credit made by error can be cancelled or settled again. A mistaken credit is deducted from the balance, and if the money has already been withdrawn it becomes a debt to the casino. A player who notices an error should report it by email.

Identity documents must be in Latin or Cyrillic script. Otherwise the casino uses video verification, where the player holds the ID and says their name and the date. False documents lead to a refused payout. The account is for personal entertainment, and credentials must not be shared. The casino applies fraud measures and may ask for a live phone verification: if it is not completed within 2 weeks, the account is terminated. If support cannot reach the player within 2 weeks of a withdrawal request, the account is locked and the withdrawal is cancelled.

Promotion abuse in clause 9.4 covers maximum bets on high-variance games to inflate wagering, lowering stakes after a big win, depositing only to claim bonuses, a deposits-to-bonus ratio above 50%, delaying play, multiple accounts and exploiting software bugs.

Each deposit must be wagered 3 times before those funds can be withdrawn. If several deposits were made without play, the combined total must be wagered, and a processing fee may be charged or the withdrawal refused. Winnings from a no-deposit bonus are capped at A$70. The clause 9.4 list of promotion abuse is summarised in the section on documents and fraud checks. Individual offers carry their own conditions. According to the Bonus Terms & Conditions, all deposit bonuses need a deposit of A$30, carry a x50 wager and last 3 days, and the maximum bet while a bonus is active is 5 EUR.

A complaint goes first to the Support Team and can then be escalated inside the casino. Only the account holder may complain, and the server logs are final in a dispute. If the matter is still open, the independent ADR body EGIS (egis.io) can be reached at disputes@egis-adr.com, under the rules of the Tobique Gaming Commission. Claims must be filed within one year, and disputes go to arbitration in Costa Rica.

Accounts, balances and winnings cannot be transferred to another person. The terms can be updated, so the version and date of the official text are worth checking before each deposit.

A player who is unsure how a clause applies can write to support@anubiscasino.com or ask in the Live Chat window of the site before depositing.