Contact Anubis Casino

The Live Chat item sits in the header menu of the official site, between Wheel of Anubis and Terms And Conditions. It opens a LiveChat window on top of the page you are on, so a question about a bonus in the deposit window or a game in the lobby can be asked without leaving it. When the question is about your own account, write from the browser where you are logged in and give the email address you registered with in the first message. The chat is also open to visitors who have not signed up yet.

Email suits questions that need a longer explanation or a reply you want to keep, such as a disputed bonus or a question about a clause in the terms. Send it from the address linked to your account, so support can match the message to the right profile. Identity, address and payment documents have their own place: the Verification tab of the profile, which takes jpg, png and pdf files up to 10 MB each. A pending withdrawal stays pending until that check is complete.

The support page of the official site has a short form with two fields, Email and Message, and a SUBMIT button. It needs no login, so it also works for someone who cannot get into an account. The same page has an FAQ block with two questions: how to play at the casino and how to withdraw money. Reading them first can save a message about a first game or a first cash out.

A message that already holds the details lets support check the account in one go. Include what fits your question:

• The email address of your account, and never your password.
• For a deposit: the method, the amount in A$ and the date and time of the payment.
• For a withdrawal: the method, the amount and whether your documents are uploaded in the Verification tab.
• For a crypto payment: the coin and the transaction details from your wallet. A cashout sent to a wrong address cannot be recovered, so check the address before you submit the request.
• For a bonus: the offer name as it appears in the deposit window, such as Anubis Gate I.

Under clause 8.4 of the terms, a withdrawal waits while identity is checked, and the check can be done with documents or a phone call. If support cannot reach the player by phone or email within 2 weeks of the withdrawal request, the account is locked and the withdrawal is cancelled. Clause 9.3 adds that a live phone verification not completed within 2 weeks ends in termination of the account.

Keep the email address and phone number of the account current, and answer a verification message as soon as it arrives.

Clause 15 of the terms sets the order for a complaint. It goes first to the Support Team through the Live Chat window or by email, and can then be escalated inside the casino. Only the account holder may complain, and in a dispute the server logs are final. If the matter is still open, the independent ADR body EGIS (egis.io) takes disputes at disputes@egis-adr.com, under the rules of the Tobique Gaming Commission.

Claims must be filed within one year (clause 13). A complaint that names the date, the amount and the payment method, as described above, gives each step something to check.

Questions about personal data, such as access to it, a correction, a deletion request or an opt-out from marketing, go to the data protection officer of Novatrix SRL at DPO@novatrixsrl.net, as the Privacy Policy states. The Privacy Policy also names support@anubiscasino.com and Live Chat for these questions. Data that anti-money laundering rules require the casino to keep for five years after account closure cannot be erased before that period ends.

Anubis Casino is operated by Novatrix SRL, registered in Costa Rica under number 3-102-893958. The registered address is Potrero Cerrado, Oreamuno, Cartago, Costa Rica. The licence is shown in the footer as "E-gaming license No. 0000002 issued by Tobique Gaming Commission", with a seal that links to validate.thetgc.ca. Player questions go through the chat, the email or the form above.

If you are writing because play has stopped feeling under control, the Responsible Gambling tab of the account has loss, wager and session limits and a cooling-off option you can set yourself, and the official Responsible Gaming page also lists a Deposit limit and Self-Exclusion. Outside the casino, Gambling Help Online offers free, confidential help on 1800 858 858 at any hour, and by chat and email at gamblinghelponline.org.au.